Introduction

Window World, Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes how We collect, process, retain, and disclose personal data about you when providing services to you through our websites and related services (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.

This policy applies only to information We collect:

• Through our Services; or
• In email and other electronic messages between you and the Services; or
• When you interact with our advertising on third-party websites and services.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how We will treat it. If you do not agree, your choice is not to use our Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Services after changes are made is deemed acceptance of those changes.

Children’s and Minors’ Data

Our Services are not intended for, and We do not knowingly collect personal data from, children under the age of 18. If We become aware that We have collected or received personal data from a child under 18 without verified parental consent, We will delete that information.

The Personal Data That We Collect or Process

“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or any other identifier We may use to contact you online or offline.

The types and categories of personal data We collect or process include:

• Contact information, including name, address (such as ZIP code and county where a property is located), email address, phone number(s), and other contact information you provide to us; or
• Location and device information, including precise geographic location (where permitted by law or with your consent), IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device-related information.

Additional privacy rights may apply to you depending on your state of residence, including for residents of California.

Some of the information identified above, including precise geolocation data, may be considered sensitive personal data under certain laws. Where required by applicable law, We will collect and process sensitive personal data only with your consent.

If you choose not to provide certain information or allow its collection, some features, services, or information may not be available to you.

We also collect statistical or aggregated information that does not directly identify a specific individual, but may be derived from personal data. For example, We may aggregate personal data to calculate the percentage of users accessing a specific feature of our Services. We also collect technical information about your internet connection and your interactions with the Services, such as clickstream data to, through, and from our Services (including date and time), products you view or search for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to navigate away from a page. If We combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, We treat that combined information as personal data.

How We Collect Your Personal and Other Data

You provide information to us when you interact with our Services, such as when you submit a request for a quote, contact us, or submit information through a form. As you navigate through and interact with our Services, We may also use automatic data collection technologies to collect information that may include personal data. This information may include usage details, IP addresses, operating system, precise geolocation, browser type, and information collected through cookies, web beacons, and similar tracking technologies, including details about your interactions with the Services such as traffic data, location data, logs, and other communication data, as well as the resources and features you access and use. We may use these technologies to collect information about your online activities over time and across third-party sites, applications, other online services, and devices operated by different entities in order to deliver advertising based on inferred preferences or interests. These technologies also help us improve our Services and provide a more personalized experience. Cookies are small files placed on your device when you interact with the Services, and you may refuse or disable cookies through your browser or device settings, although doing so may limit certain functionality. Some parts of the Services may also use web beacons (also known as clear gifs, pixel tags, or single-pixel gifs) to count users who have visited certain pages and to support related analytics, such as measuring content effectiveness and maintaining system integrity.

Other Technologies

Other technologies may be used to collect information about your interactions with the Services. To the extent that these technologies are considered a sale of personal data, targeted advertising, or profiling under applicable law, you may have the right to opt out of such uses by adjusting your preferences through available settings or controls. Please note that limiting the use of certain technologies may affect the availability or functionality of some features of the Services.

When you interact with the Services, third parties may use automatic data collection technologies to collect information about you or your device. These third parties may include analytics providers, advertising partners, service providers, device manufacturers, and internet or mobile service providers. They may use tracking technologies to collect information about your activities over time and across different websites, applications, platforms, and services. This information may be associated with your personal data or may include personal data, and may be used to provide interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they are used.

We may also receive personal data about you from business partners and service providers and combine that information with data We collect directly from you. For example, We may obtain information from vendors that provide services on our behalf, including content delivery, analytics, security, fraud prevention, and data services.

How We Use Your Information

We use information that We collect about you or that you provide to us, including personal data, to provide the Services and any related content, features, products, or services, to improve and enhance our Services through analysis and aggregated insights, and to develop, maintain, optimize, and measure performance and user interactions. We may also use your information to promote our Services, business, and offerings, including through advertising on third-party platforms and by using identifiers derived from your information for marketing and targeting purposes. We use your information to carry out our obligations and enforce our rights under applicable agreements, including for billing and collection, and for any other purpose permitted by law or described at the time the information is collected.

The information We collect, whether or not it is linked to personal data, helps us improve our Services and deliver a more personalized experience by enabling us to estimate audience size and usage patterns, store preferences to customize user experiences, improve performance and functionality, and recognize returning users. We may also use your information to contact you about products and services that may be of interest to you.

Who We Disclose Your Information To

We may disclose aggregated information about our users, as well as information that does not identify any individual, without restriction. We may also disclose personal data that We collect or that you provide to us to our franchisees, subsidiaries, and affiliates, as well as to contractors, service providers, and other third parties that support our operations. In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, personal data held by us may be among the assets transferred to a buyer or successor entity.

We may disclose your personal data to fulfill the purpose for which it was provided, for any other purpose disclosed at the time of collection, or with your consent. We may also disclose personal data to comply with applicable laws, regulations, legal processes, or governmental requests, to enforce our agreements and policies, including for billing and collection purposes, and when We believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others, including for fraud prevention and risk reduction.

The categories of personal data We may disclose include contact information, location information, device information, precise geolocation, IP address, anonymized unique identifiers, store or service location, product or service category, transaction amounts, purchase dates, and information related to quote or service requests.

Your Rights and Choices About Your Information

This section describes the choices you may have regarding how your information is used and disclosed, as well as rights that may be available to you under applicable state laws, depending on where you reside.

You may control the use of cookies and similar tracking technologies through your browser or device settings. You can choose to refuse or disable some or all tracking technologies or to receive alerts when they are being used. If you disable or refuse these technologies, certain features of the Services may be unavailable or may not function properly.

You may also choose not to have your information used for targeted advertising purposes. Depending on applicable law, you may have the right to opt out of the use of your personal data for advertising based on your preferences or interests. Please note that your browser settings may need to allow certain technologies in order for your preferences to be recognized.

Third parties may also collect and use information about your activities to provide interest-based advertising or other targeted content. We do not control these third parties’ data collection or use practices. These third parties may offer their own methods for limiting the use of your information for advertising purposes.

You may choose whether to allow the Services to collect and use real-time information about your device’s location through your device or browser settings, or by not sharing your location when using the Services. If you limit the use of location information, certain features of the Services may not be available or may not function properly.

Additional Notice Regarding U.S. State-Specific Privacy Rights

This portion of the Privacy Statement applies to consumers residing in states with applicable privacy laws, other than California. If you are a California resident, additional provisions may apply under applicable law.

Depending on the laws in your state of residence, you may have certain rights regarding your personal data. These rights may include the ability to confirm whether We process your personal data and to request access to such data, to request correction of inaccurate personal data, and to request deletion of personal data We have collected about you, subject to certain limitations. You may also have the right to direct us to stop processing your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. In addition, you may have the right to request a copy of the personal data you previously provided to us in a portable and, where technically feasible, readily usable format, and to request a list of specific third parties to whom We have disclosed your personal data.

We will obtain your consent before processing sensitive personal data for purposes other than providing requested services or as otherwise required by law. You may revoke your consent where permitted by applicable law. If applicable law provides you with the right to opt out of the sale or sharing of your personal data, you may submit a request using available methods provided by the Company.

Please note that the scope of these rights may vary depending on the laws of your state of residence, and certain exceptions may apply.

If these rights are available to you, you may submit a request to exercise them through available request methods provided by the Company. A parent or legal guardian may submit a request on behalf of a minor where permitted by law, and you may also designate an authorized agent to act on your behalf, subject to verification requirements.

We take steps to verify your identity before responding to a request. You must provide sufficient information for us to reasonably confirm your identity and understand your request. We may request additional information as needed and will consider factors such as the sensitivity of the data, the risk of harm, and the likelihood of fraud when verifying your identity. We will use personal data collected during this process solely for verification purposes. If We are unable to verify your identity as required by law, We may decline to fulfill your request and will inform you accordingly. Where permitted by law, We may limit our response. If your request is denied, you may have the right to appeal the decision in accordance with applicable law.

Some browsers and browser extensions support signals that communicate your preference to opt out of certain types of data processing. Where required by applicable law, We will make reasonable efforts to honor such signals.

If you choose to use an authorized agent to submit a request on your behalf, you must provide written permission and verify your identity. We may deny requests from authorized agents if sufficient proof of authorization is not provided. We will make reasonable efforts to respond to requests within applicable timeframes and will notify you if additional time is required.

We do not discriminate against individuals for exercising any rights available under applicable privacy laws.

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss, destruction, and unauthorized access, use, alteration, or disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and We cannot guarantee the security of personal data transmitted to, through, or in connection with the Services. Communications such as email, text messages, and chats may not be secure, and you should carefully consider what information you choose to share through these channels. Any transmission of personal data is at your own risk. The safety and security of your information also depends on you, and you are responsible for taking reasonable steps to protect your personal data from unauthorized access or use.

How We Retain Your Personal Data

We retain the categories of personal data described in this policy only for as long as reasonably necessary to fulfill the purposes for which the data was collected, or as otherwise permitted or required by law. This includes retaining data as needed to operate our Services, conduct our business, comply with legal obligations, resolve disputes, and support security and fraud prevention efforts. In determining retention periods, We consider applicable legal requirements, business needs, potential risks of harm, and the nature of the data. At the end of the applicable retention period, personal data will be deleted, destroyed, or deidentified in accordance with applicable law. Additional rights or disclosures regarding data retention may apply depending on your state of residence.

Changes to Our Privacy Policy

We may update this policy from time to time and will provide notice of any material changes as required by applicable law. The most current version of the policy will reflect the effective date of the latest update. Your continued use of the Services after any changes are made constitutes your acceptance of the updated policy, and you are encouraged to review the policy periodically to stay informed of any updates.